Terms and conditions
All prices are stated in Swedish Kronor (SEK) including VAT.
Goods in the shop are for sale within Sweden. If you want to buy an item and have it delivered abroad, you can contact our store in Visby at firstname.lastname@example.org.
An order confirmation of your order will be sent to you via e-mail within one working day of the order.
We would like to protect the environment and therefore reuse as much as possible packaging that we have received from other suppliers when we pack our shipments. There may therefore be logos etc. on the packaging from other brands than the ones you ordered. However, the product always comes in its original packaging. Hopefully, like us, you think it is good to reduce costs, for example your shipping costs, and that recycling is at the right time.
We offer several payment options such as invoice, card payment and partial payment through Klarna. You can find Klarna's full terms and conditions at checkout.
The shipping cost is SEK 49 for orders under SEK 500 from our GAD Details range. Orders for at least SEK 500 are sent free of charge.
It is also possible to pick up the item in our store in Visby at Klosterbrunnsgatan 1A, 621 56 Visby, which is of course free regardless of the purchase amount.Our furniture is always delivered free of charge to the curb or property boundary.
Mode of delivery
Orders from from our range GAD Details will send packages with Schenker to the nearest delivery point unless otherwise stated on the product page (some items are sent on pallets). Goods that must be sent on pallets are sent to the customer's home with Schenker. Schenker will then notify before delivery. Carry-in not included.
Paint and wallpaper from Farrow & Ball are sent directly from England.
We send you a delivery confirmation via e-mail in connection with the goods leaving us.
Right of withdrawal
All products except our furniture can be returned within 14 days of receiving your delivery. Does not apply if the product's closest protective packaging is broken.
Our furniture cannot be returned as it is made specifically for the customer.
The right of withdrawal does not apply to our outlet range.
As a customer, you always have a 14-day right of withdrawal according to the Distance Contracts Act. (DOES NOT APPLY TO OUR FURNITURE, HOWEVER).
This means that if you buy an item on the Internet, you have the opportunity to cancel the purchase within 14 days from the day you received the item. Please note that this does not include Farrow & Ball paint and wallpaper or bespoke items such as furniture made directly for you. Always contact us via e-mail at email@example.com before returning the item. The letter must contain the order number, any invoice number and which goods you want to return.
The returned goods must be unused and in their original packaging with associated packaging. Free return applies to goods sent as a package (not a pallet). A return shipping slip is enclosed in your package. Returns may not be made as cash on delivery or cash on delivery. It is also possible to leave the item at GAD Butik & Showroom in Visby at Klosterbrunnsgatan 1A.
If you regret your purchase and send/return an item to us, your item cost will be refunded by Klarna.
An order that is delivered with Schenker and not collected within 14 days is returned to GAD at your expense.
Normal delivery time within Sweden for stock items is currently 2-7 working days for our range GAD Details.
Should the delivery time for any reason prove to be longer than 30 days for the range from GAD Details, you have the right to cancel your purchase. Of course we will inform you about delivery delays.
Our furniture has a 6-10 week delivery time because it is made to order by our carpenters.
Complaints and warranty
All products have a one-year warranty and a three-year right of complaint according to the Consumer Purchase Act. The warranty applies from the product's original purchase date and in Sweden. The purchase receipt or order confirmation must be presented. If the item is defective or if we have sent the wrong item, we are responsible for the return postage. Contact us as soon as possible or at the latest within 14 days at firstname.lastname@example.org if you want to make a complaint.
Remember to package the item well, in the same way as when it arrived, as you are responsible for the transport. The item must always be returned to GAD Depending on the type of fault, we will either send a new item, carry out a repair or replace the cost of the item.
If transport damage should occur, we ask you to report the damage to our customer service via e-mail email@example.com. We follow the Swedish Consumer Agency's guidelines and the report must be made within a reasonable time after you noticed or should have noticed the error.
We reserve the right to any inaccuracies in price information, product information and stock balance. We reserve the right to correct the incorrect information afterwards, even after the purchase has been completed.
We use the personal data you provide when you place your order to be able to fulfill our commitments to you as a customer. We also document certain communications we have with you via telephone or e-mail, in order to provide you with the best service and follow up on your matters. The information that is saved is name, address, e-mail, telephone number and IP address. If you pay by invoice through Klarna, your date of birth is saved.
Gute Art & Design AB uses encrypted communication via SSL to ensure that your personal data is protected when purchasing. Credit card information is only handled by Klarna in a secure and encrypted connection. When handling your personal data, we also work according to an internal security policy developed to ensure that we comply with applicable legal requirements.
Your personal data is only handled by Gute Art & Design AB and the parties involved in handling your purchase. Your personal data will not be shared with unauthorized persons.
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We do not participate in sending SPAM or junk mail.
621 56 Visby
Org. number 556548-4770